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How can we help?

Short answers to the questions people ask most. Still stuck? Write to info@makr.ai; we reply within 24 hours.

Updated

What are makr tokens?

makr tokens are how you pay for what makr.ai makes. You get 30 free when you sign up, with no card, and tokens never expire.

One token is worth $0.01 of product value. Each piece has its own price, which depends on the model, size, length and tools it uses; a chat turn and extra pieces can carry separate charges.

Tokens aren't money: they have no cash value and can't be transferred.

How much does makr.ai cost?

It's free to start. After that you buy token packs, with no subscription and no auto-renew.

  • 500 tokens for $5
  • 2,500 tokens for $20
  • 6,500 tokens for $50: coming soon
  • Imagefrom 1 makr token/MP
  • Video clipfrom 27 makr tokens/clip
  • Research report5 makr tokens
  • Deep research report50 makr tokens
  • Web search5 makr tokens/search
  • Website1 makr token
  • Presentation / image deckfrom 1 makr token
  • Podcast episode10 / 15 / 30 makr tokens

The price shows in the product before you buy tokens or start a paid piece.

Can I edit what makr.ai makes?

Yes, everything. Change anything by hand or by asking.

Decks, websites, emails and images open in simple editors. Documents open in a full editor. Audio and video open in makr Studio.

How do I share something I made?

Open the piece and press Share to make a link anyone can open. You can stop sharing at any time.

Your work stays private until you share it. A link shows the piece you chose, not your account or your conversation. For decks, the link shows the latest saved version.

Team workspaces are coming soon. Today, you can share what you make with anyone by link.

What is makr Studio?

makr Studio is the audio and video editor built into makr.ai. Every podcast and video makr.ai makes opens in it, down to the last sound.

Press Open in Studio on a podcast or a video. Then press play, scrub, mute a track, swap the score or drag a shot. A library of over 70,000 sounds is built in.

Studio works on a phone, too. Use Export in the top bar when you're done; exported files are added to your Assets, ready to download.

How do I download my work?

Open the piece and use its download button. Each format downloads in the way you'd expect:

  • Documents: Word, PDF or Markdown.
  • Decks and image decks: PDF.
  • Images, audio, video and podcasts: the file itself.
  • Edits in makr Studio: Export, in the top bar.

Everything you make is also saved in makr Drive, organized by project. PowerPoint (.pptx) export isn't available yet.

Can I get a refund?

Token packs are one-time purchases, and completed purchases are final except where the law requires otherwise. If something went wrong, write to info@makr.ai promptly.

Tell us about a duplicate charge, a purchase you didn't make, or a piece that failed. If a piece fails and the product shows it as uncharged, it doesn't use your tokens.

Payments are handled by Stripe; your card details are never entered into makr.ai.

Is my work private? Is it used to train AI?

makr.ai never uses your private work to train AI models, on free or paid accounts, and we don't authorize our providers to. We don't sell your work, and it isn't public unless you share it.

We use only the cookies needed to sign you in, keep you secure and remember your preferences. There are no ad trackers.

How do I delete my account?

Email info@makr.ai from the address on your account and ask us to delete it. Deleting your account yourself, in the app, is coming.

Before you go, download anything you want to keep. You can also delete single pieces in the app at any time.

Deleting your account removes your information from our active systems. Limited copies can stay in backups for a short time, or longer where the law requires it.

How do I reach a person?

Email info@makr.ai. We reply within 24 hours.

Signed in? Open your profile menu and choose Help to ask a question or leave a note for the team.